Refund policy
Refund Policy
At The Superhero Site, we want you to be happy with your order. If there is an issue with your purchase, please contact us as soon as possible so we can help make it right.
Returns
We accept return requests within 30 days of delivery.
To be eligible for a return, the item must be:
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Unworn and unused
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In the same condition you received it
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Free of stains, odors, pet hair, or damage
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In its original packaging, if applicable
To start a return, please contact us at:
Please include your order number, name, and reason for the return.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for your bank or credit card company to process the refund.
Original shipping costs are non-refundable unless the return is due to our error, a defective item, or an incorrect item being sent.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include your order number and photos of the issue so we can review it and provide a replacement or refund when appropriate.
Exchanges
The fastest way to get the item you want is to return the original item and place a new order once the return is approved.
Non-Returnable Items
We do not accept returns on:
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Items that have been worn, washed, or used
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Items damaged after delivery
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Final sale or clearance items, if marked as final sale
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Gift cards
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Order Cancellations
Orders may be canceled only if they have not yet entered processing or fulfillment.
If your order has already been processed, shipped, or fulfilled, it cannot be canceled, but you may request a return after delivery.
Contact Us
For any return or refund questions, contact us at:
The Superhero Site
https://thesuperherosite.com